How many units can you fit on one system?
Up to 64 units can report back to one Master.
How long do batteries last?
Alertex units require 2 x 3.6v lithium D cells which, with normal use, should last up to 2 years. We advise a changeover of batteries before 2 years. Please note that call points only are fitted with a CR123a battery with a similar battery life. If you are using an IP hub, this will report low battery status.
Can the system be linked to a third party system?
Each unit can be fitted with an input and output to allow for integration with an access control system or fire panel. Speak to our sales team for further details.
Are there voice units available?
Yes, we offer an Alertex annunciator which has pre-recorded messages or users can record their own bespoke message. The annunciator is also fitted with white flashing LED lights.
How loud are the units when activated?
The volume of sounders can be adjusted using the dip switches on the back of the sounder. The volume ranges from 86dBa to 117dBa on sounders and typically 100dBa on annunciators.
Do you offer an installation service?
The Alertex range has been designed to be easily installed and units can be rapidly deployed and moved around a site as required. We work with a number of installers who are familiar with our equipment and are happy to supply details if required.
Do you offer a design service?
We are always happy to look at plans and advise on equipment. This is a free service.
Can the system be re-used?
Alertex has been designed to be deployed as a site changes and develops. You may have to re-programme units as a site grows or retracts but this is a very simple process.
Can the system be used outside?
All Alertex units are available as internal or external variants. External units have an IP66 weather rating and internal units have an IP54 rating.
Can units be added after the initial installation?
Yes this is the beauty of the Alertex system – you can add as many units (up to 64 to each Master) as you wish. Simply programme to the same site code and use the next available unit number if you wish to track the system via the IP masthead.
Can I use my own SIM?
- You can use your own SIM, however, you will still need to pay the £4 cloud server charge (excl. VAT) in order to access the web portal. You will also need to contact us so that we can add your SIM number onto our database.
What SIMs do you provide?
- We use EE M2M SIM cards that are non-network specific and will always use the strongest network within the UK.
How do I activate my SIM?
- You will need to set up a Direct Debit for the SIM payments. When the mandate has been filled in, we will assign your SIM to your Web Portal account and your unit will be ready to use.
How do I set up a Direct Debit?
- Send an email to email@example.com with details of the tariff that you wish to use. Once we have your email address, we will send you a link via Go Cardless (the platform we use to handle our Direct Debit payments) where you can fill in the Direct Debit mandate using your phone or web browser. You will be charged one month in arrears for your data used on the 4th of each month. Any excess data will be tallied and added onto your bill for the month. An invoice will be sent out the following week.
How long do SIM activations take?
- As soon as you’ve filled in the Direct Debit mandate via GoCardless, we will link your SIMs to your OCULi web portal account. Linking SIMs to your OCULi account will take between 5-10 minutes depending on the number of SIMs being added.
- SIMs that are not provided by Luminite will take longer to add to your account.
How long is the SIM contract?
- 12 months, starting from the day the SIM was first activated.
How do I cancel my SIM contract?
- SIM contracts can only be cancelled if the SIM has been lost or stolen. If your SIM has been lost or stolen, please contact us at firstname.lastname@example.org immediately so that we can cancel the SIM and prevent additional charges.
Which way do I insert the SIM?
- Please see the below diagram:
Can my data be pooled if I have several units?
- Our EE SIMs do not pool their data.
Will my SIM work abroad?
- Our EE SIMs are UK-only unless specified by the end-user. Adding EU roaming to the SIM will cost an additional £1 per month (excl. VAT).
Q: How long does the battery last in the ESD?
A: This will depend on the number of transmissions from the ESD – but a good quality alkaline battery may last up to 18 months. The normal current drain is 20 micro amps approximately.
Q: I have had an ESD installed for some time and it has stopped working.
A: Check the batteries.
Q: Which ESD should I use to protect my back garden if I have small pets?
A: The ESD3 would be suitable. When mounted at 2.5 metres it will not see below approximately 1 metre. The detection range is 12 metres.
Q: How can I use the ESD2 to protect my garden fence which is 40 metres long?
A: Mount the ESD2 about 0.5 metres from the fence and at a height of 2.5 metres so that it looks along the fence line.
Q: How do I reduce the chance of false alarms from my ESD detector?
A: Try to mount the ESD so that there are no bushes or tree branches which can move in the wind and may be “seen” by the detector. The 40 metre ESD2 is more sensitive to such movements.
Q: What is the correct position for mounting the ESD?
A: Mount the detector so that people walk across the direction in which the detector is pointing. If someone moves towards or away from the detector the detection range is reduced.
Q: My ESD1 is giving false alarms from the tree branches in my neighbour’s garden.
A: The lens occluder label which came with the ESD1 can be used to cover part of the lens so that the detector cannot see the branches.
Q: I want to use 4 Genesis wireless PIRs. Which receiver products do I need to connect to a dome camera with 4 pre-sets?
A: The LGMRU4x4 has a masthead receiver and relay card in a single product. The relay card has 4 alarm relay contacts and 4 tamper relay contacts.
Q: How and when do I use subnet codes?
A: You only use subnet codes if there are one or more repeaters on the site. If there are only detectors and a LGMT434 masthead with LGRU16 relay control unit or LGMRU4x4, then leave the subnet on the PIR as 1 and on the LGMT434 sub A=1 sub B=1.